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Shipping and Returns Policy

Shipping

Domestic Shipping and handling 

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All U.S. orders receive a standard 2-4 day shipping. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders. 

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We insure all packages against theft and accidental damage while in transit. Once the package is delivered, we are no longer liable. Orders can be delivered to PO Boxes or APO/FPO addresses.

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Orders placed Monday – Friday before 3 PM PST may be processed that day and ship within one business day. Orders placed on Friday after 3 PM PST or over the weekend may be processed on the following Monday. 

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International Shipping

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In placing an order, you authorize Jewelry of cape  to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).

 

If you have any questions, please contact us

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Jewelry of cape might not process orders on weekends or holidays observed by the company.

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Jewelryofcape.com will be open on the following holidays:

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New Year’s Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

New Year's Eve

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Returns

Returns or exchanges must be requested and sent back within 30 days of receipt of item. All pieces will be subject to a inspection, and the original packaging (gift box etc.) must be intact.

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Please Note: All international orders are final sale. All custom orders and special orders placed on jewelryofcape.com are final sale. If you received a damaged or incorrect item, please email us within 30 days of receipt. 

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If you wish to make a return, please contact us and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns. Once the return is inspected, the customer will receive a full refund to the original form of payment.

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If you wish to make an exchange, please contact us and title the subject of your email “EXCHANGE,” followed by the order number.

 

We are pleased to assist you with your exchange. 

 

we are only able to assist with orders placed directly on www.jewelryofcape.com

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Please note, return request frequency is kept on record. www.jewelryofcape.com has the right to refuse a return if excessive return requests are made by the same account or individual.

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Our team is here to answer any questions you may have. please contact us.

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Privacy Policy

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.